Refund Policy

Last updated: January 2025

We want you to be completely satisfied with our work. This Refund Policy outlines our approach to refunds and cancellations.

Satisfaction Guarantee

We offer a satisfaction guarantee on all design work. If you are not satisfied with the initial concepts, we will revise them until you are happy. If after the initial concepts you are still not satisfied, we will refund your deposit minus the cost of work completed.

One-Time Projects

The 50% upfront deposit covers project initiation, research, and initial concept work. If you cancel before work begins, the deposit is fully refundable. If you cancel after work has started, the deposit is non-refundable as it covers the work completed.

Monthly Services

Monthly services (SEO, social media marketing, maintenance) can be cancelled at any time with 30 days notice. You will be billed for the current month but not thereafter. No refunds are provided for partial months.

Completed Projects

Once a project is completed and delivered, refunds are not available. However, we provide post-launch support and will fix any bugs or issues at no additional cost during the support period included in your package.

Non-Refundable Items

The following are non-refundable: third-party costs (domain registration, hosting, premium plugins, stock images), rush delivery fees, and work already completed and approved by the client.

How to Request a Refund

To request a refund, contact us at info@cloud360designs.com with your project details and reason for the request. We will review and respond within 5 business days.

Refund Processing

Approved refunds are processed within 7-10 business days back to the original payment method.