Frequently Asked Questions
Got questions? We have answers. Find everything you need to know about our services and process.
General
What services does Cloud 360 Designs offer?
We are a full-service digital agency offering logo design, brand identity, graphic design, website design and development, WordPress and Shopify development, ecommerce solutions, mobile app development, UI/UX design, SEO, social media marketing, digital marketing, website maintenance, hosting, and custom software development.
How long has Cloud 360 Designs been in business?
We have been helping brands build their digital presence for over 12 years, delivering 850+ projects for 500+ clients across 30+ countries worldwide.
Where is Cloud 360 Designs located?
Our headquarters is at 123 Innovation Drive, Suite 360, San Francisco, CA 94107. We work with clients globally and have team members across multiple time zones.
Do you work with startups and small businesses?
Absolutely. We work with startups, entrepreneurs, small businesses, and enterprises. We have pricing packages designed to fit every budget, from startups to large corporations.
How do I get started with my project?
Simply fill out our contact form or request a free quote. We will schedule a consultation to understand your needs, provide a proposal, and once approved, we begin work immediately.
Can I see examples of your previous work?
Yes, please visit our portfolio page to see 30+ examples of our work across logo design, branding, websites, ecommerce, mobile apps, marketing, and UI/UX design.
Do you offer white-label services for agencies?
Yes, we offer white-label development services for other agencies. We can handle the development work while you maintain the client relationship. Contact us for white-label pricing.
What makes Cloud 360 Designs different from other agencies?
We combine award-winning design with clean, scalable code and a genuine commitment to your business success. We are not just service providers — we are your digital partners, invested in your growth. Our 95% client retention rate speaks to the quality of our work and relationships.
Pricing & Process
What is your typical project timeline?
Timelines vary by project scope. Logo design takes 3-5 days, websites 2-4 weeks, mobile apps 8-16 weeks, and custom software 8-20 weeks. We provide a detailed timeline in your proposal.
How much does a website cost?
Website development starts at $499 for a basic site, $999 for a professional business website, and $1,999+ for custom web applications. Visit our pricing page for detailed package information.
Do you offer payment plans?
Yes, for larger projects we offer milestone-based payment plans. Typically 50% upfront and 50% on completion, or we can split into 3-4 milestones for larger projects. Monthly services are billed monthly.
What is included in your pricing packages?
Each package includes design, development, testing, deployment, and support. The specific deliverables vary by package. Visit any service page to see exactly what is included in each tier.
Do you offer revisions?
Yes, all packages include revisions. Basic packages include 2 rounds of revisions, while Professional and Enterprise packages include unlimited revisions until you are completely satisfied.
Do you offer refunds?
We offer a satisfaction guarantee. If you are not satisfied with the initial concepts, we will revise until you are happy. For specific refund terms, please see our refund policy page or contact us.
Services
Do you provide ongoing maintenance?
Yes, we offer monthly maintenance plans starting at $99/month. This includes security updates, backups, monitoring, and content updates. Maintenance is critical for keeping your site secure and fast.
Can you redesign my existing website?
Absolutely. We specialize in website redesigns that improve performance, user experience, and conversions while preserving your SEO rankings and brand identity.
Do you build mobile apps for both iOS and Android?
Yes, we build native iOS apps (Swift), native Android apps (Kotlin), and cross-platform apps (Flutter/React Native) that work on both platforms from a single codebase.
Can you help with SEO and digital marketing?
Yes, we offer comprehensive SEO services (technical, on-page, and link building) and full digital marketing services including PPC, email marketing, content marketing, and social media management.
Do you provide hosting and domain registration?
Yes, we offer managed hosting solutions with SSD storage, free SSL, daily backups, CDN, and 24/7 monitoring. We also handle domain registration and DNS management.
Who owns the files and code after the project?
You do. Upon final payment, all source files, code, designs, and intellectual property are transferred to you. We provide all files and documentation at project completion.
Technical
What technologies do you use?
We use modern, industry-standard technologies: PHP 8+, MySQL, JavaScript ES6, HTML5, CSS3, Bootstrap 5, WordPress, Shopify, Flutter, React Native, Swift, Kotlin, Node.js, and more.
Will my website be mobile-responsive?
Yes, every website we build is mobile-first and fully responsive. We test on all major devices and browsers to ensure your site looks and works perfectly everywhere.
Will my website be SEO-friendly?
Yes, all our websites are built with SEO best practices: semantic HTML, fast loading speeds, schema markup, clean URLs, optimized meta tags, and mobile-friendly design.
Do you provide training on how to use my website?
Yes, we provide admin training for all CMS-based websites. You will learn how to update content, add pages, manage blog posts, and handle day-to-day operations without needing a developer.
Can you integrate third-party services and APIs?
Yes, we have extensive experience integrating payment gateways (Stripe, PayPal), CRM systems (HubSpot, Salesforce), email platforms (Mailchimp, Klaviyo), shipping APIs, and many other third-party services.
Security
Is my data secure with you?
Security is our top priority. We use PDO prepared statements to prevent SQL injection, CSRF tokens for forms, password hashing, secure file uploads, SSL encryption, and regular security audits.
Do you sign NDAs?
Yes, we are happy to sign a Non-Disclosure Agreement before discussing your project details. We respect the confidentiality of all client projects and intellectual property.
Process
How do you handle project communication?
We use email, Slack, and video calls for communication. You will have a dedicated project manager who provides regular updates and is available to answer questions throughout the project.
What happens after my project is completed?
We provide post-launch support (included in your package), documentation, training, and ongoing maintenance options. We are always available for questions, updates, and future enhancements.
How do I contact support after launch?
You can contact our support team via email at info@cloud360designs.com or through the support portal. Maintenance plan clients receive priority support with faster response times.
Still Have Questions?
We are here to help. Contact us and we will answer all your questions.
Contact Us